Samsung Smart Hub Not Working; How to Fix?

We’ve all been there – excited to flip on the TV and stream the latest show or play a game, only to be greeted by an error message instead of your Samsung Smart Hub. Annoying, right? But don’t worry, I’ve got some troubleshooting tips to help get you back up and running.

Ways to Fix Samsung Smart Hub Not Working Problem

There’s a few usual suspects when the Smart Hub goes on the fritz:

  • Connectivity issues – Is your WiFi down or acting glitchy? You’ll need a solid internet connection for the Smart Hub to work properly.
  • Outdated software – Have you installed the latest Smart Hub software updates? Bugs or compatibility problems with an older version could be the issue.
  • Incorrect PIN code – If you entered the wrong PIN too many times, it can unexpectedly lock you out.
  • Currently updating – The Smart Hub may be unusable while a software update is in progress. Just wait it out.

Give It a Good Reset

Resetting the Smart Hub essentially reboots the system, clearing any software gremlins. I’d try this first:

  1. Using your remote, press the Smart Hub button
  2. Next press the blue D button to access Settings
  3. Select Reset and press Enter
  4. Input your 4-digit PIN code (default is 0000)
  5. Wait for the “Reset Complete” confirmation

You can also reset via Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. Same process of entering PIN and waiting for reset.

Update Software

If you’re still having issues, try checking for a Smart Hub update:

Settings > Support > Software Update

  • Select Auto Update to have it automatically download and install
  • Or choose Update Now to manually trigger it

Once complete, your TV will automatically reset with the new version.

More Smart Hub Button Troubleshooting

Problems with the physical Smart Hub button on your Samsung remote? Try these steps:

  • Hold the button down for 5+ seconds
  • Check the power cord connections in back
  • Unplug TV power cable, wait 20 seconds, then reconnect
  • See if the button works after TV restarts

Activate Smart Hub

Haven’t set up Smart Hub yet? Here’s what to do:

  1. Press the Smart Hub button on your remote
  2. Select Agree to connect and update
  3. Press OK when update message appears

Alright, that about covers it! With a little luck one of those tips will have you cruising the Smart Hub again. Let me know in the comments if you have any other tricks for troubleshooting Samsung TV issues!