Accessing Your NYCHA Self-Service Portal at

A guide for NYCHA residents on using the online portal for housing information and services

The New York City Housing Authority (NYCHA) offers an online self-service portal that allows residents to conveniently manage their accounts and access important housing information. This guide will walk you through everything you need to access and use your NYCHA Self-Service Portal account.

What Can You Do on the NYCHA Self-Service Portal?

Once logged into your account on the Self-Service Portal at, you can:

  • View your rent payment history
  • Check the status of your housing application
  • Make rent payments online
  • Update your contact information
  • Upload documents
  • Access your housing details 24/7

Avoiding long lines at NYCHA offices, the Portal allows you to save time by managing these services online.

Requirements for Accessing the Self-Service Portal

To access your account on the NYCHA Self-Service Portal, you’ll need:

  • The NYCHA Self-Service Portal website:
  • Your NYCHA Self-Service Portal username and password
  • An internet-connected device, like a computer, smartphone, or tablet

How to Log Into Your Account at

Follow these simple steps to log into your NYCHA Self-Service Portal account:

  1. Go to
  2. Enter your NYCHA Self-Service Portal username and password
  3. Click Log In

You’ll then be logged into your NYCHA account!

“The online portal is so convenient – I can now pay my rent and manage my account from my phone without traveling to the NYCHA office.”John S., NYCHA resident

Resetting Your Password via

If you’ve forgotten your NYCHA account password, you can easily reset it:

  1. Go to and click Forgot Password?
  2. Enter your username and click Continue
  3. Click Reset Password
  4. A new password will instantly be emailed to you
  5. Return to the login page and enter your new password

Registering for an Account

Don’t have a NYCHA Self-Service Portal account yet? Registering is easy:

  1. Go to and click Register
  2. Select your user type
  3. Enter your account details as prompted
  4. Review and submit your details
  5. You’ll receive your unique username and password to access your account!

Contact NYCHA for Help Accessing the Portal

If you have any issues accessing your NYCHA Self-Service Portal account, contact NYCHA support:

NYCHA customer service can help troubleshoot any login or access problems.

So in summary, the NYCHA Self-Service Portal allows residents to conveniently manage accounts, payments, documents, and more online. Follow this guide to easily access your account – avoiding an unnecessary trip to a NYCHA office!