The Complete Guide to the JCPenney Associate Kiosk at

Welcome! This guide will walk you through everything you need to know about accessing and using the JCPenney Associate Kiosk portal. Whether you’re a current or former employee looking to view pay stubs and schedules, reset your password, or get help, I’ve got you covered.

Introduction to the JCPenney Associate Kiosk

The JCPenney Associate Kiosk portal allows employees to conveniently access important work information from home. Through the kiosk, you can:

  • View schedules and work hours
  • Check PTO and MTO balances
  • Access latest company news
  • View pay stubs
  • Manage leave and absences

It takes the hassle out of contacting HR and gives you control right at your fingertips!

The kiosk works for both current and past employees. Keep reading to learn how to log in or reset your password if needed.

Logging Into the JCPenney Kiosk Portal at

To access the Associate Kiosk portal:

  1. Go to
  2. Click on “Associate Kiosk @ Home”
  3. Enter your username and password credentials
  4. Click “Log In” to access your account

That’s all there is to it! Provided you have an employee ID and login info, you’ll instantly gain access to the kiosk.

What You’ll Need

To register and use the JCPenney Associate Kiosk, you’ll need:

  • Employee ID number – Provided by JCPenney HR
  • Username and password – Set up your login credentials through HR
  • Internet-connected computer – To access the online portal

If you’re missing any required information, keep reading for help getting what you need.

Resetting Your JCPenney Kiosk Password at

Forgot your password? Here are step-by-step instructions to easily reset your login credentials:

  1. Go to and click “Associate Kiosk @ Home”
  2. Select “Before I log in…username…password…reset my lost password”
  3. Choose “Self Service Password Reset” at the top of the screen
  4. Input your JCPenney employee ID number
    • Don’t remember your ID? Call the number provided on the page
  5. Follow the remaining prompts to reset your password

And that’s it – you can set a new password and regain access instantly.

Kiosk Access for Former JCPenney Employees

As a past employee, you still have options for accessing helpful records through the Associate Kiosk portal, including pay stubs and tax documents.

Here’s how former employees can log in:

  1. Go to and scroll down to “Former Associate Kiosk Login”
  2. Carefully review the disclaimer and click “Click Here”
  3. Input your assigned username and password
  4. Select your system language
  5. Enable accessibility mode by clicking “Yes”
  6. Click “Sign In” to access the former employee kiosk portal

From there, you’ll have self-service access to documents like pay stubs, wage statements, and more.

Getting Help with the JCPenney Associate Kiosk

Run into issues accessing or using the JCPenney Associate Kiosk? Contact their support team for assistance:

Phone: Call 1-800-567-9248 (W-2 support line)

Email: [email protected]

Support representatives are available Monday-Friday from 8AM to 8PM Central Time.

Or, mail written inquiries to:

JCPenney Headquarters
6501 Legacy Drive
Plano, TX 75024

The JCPenney HR team is knowledgeable and friendly – don’t hesitate to reach out with any Kiosk-related issues!

I hope you found this walkthrough on how to access and use the JCPenney Associate Kiosk helpful. Let me know if you have any other questions!